Terms and Conditions for the Grief Recovery Method 8-Week Program

As your Peace & Mental Performance Coach and Certified Grief Recovery Specialist, I have high expectations for our partnership in creating the life you want to live. To ensure a productive and clear relationship, please review and agree to the following Terms and Conditions.

1. Program Structure and Scheduling

• Weekly Sessions: It is recommended that sessions are held once per week to maintain program continuity. For one-on-one coaching clients, you may opt to meet twice per week.
• Rescheduling Policy: In cases of illness, emergencies, or travel, concessions can be made to skip or reschedule a session. Please notify me at least 24 hours in advance for non-emergency rescheduling. Missed sessions without prior notice will be charged.

2. Fees and Payment Terms

• Fee structures are outlined in the program packages provided upon enrollment. Payment for the full package is required before starting the program.
• No Refunds Policy: Due to the comprehensive nature of the program, there are no refunds once payment is made. If an emergency arises prior to the program start date, you may defer your participation to a later session, within six months of the original date.

3. Participation and Commitment

• The Grief Recovery Method is a results-driven program, and your active participation is required to achieve your desired outcomes.
• Homework: You will be assigned homework to complete between sessions. Completing these assignments is essential to your success.
• Your Role: You are responsible for attending all live sessions and completing the homework. Your success depends on your commitment and willingness to fully engage in the process.

4. Meeting Format

• Sessions will be held in person or via Zoom. For one-on-one coaching clients, additional support is available between sessions through Voxer. I will make every effort to respond promptly, usually within 24 hours.
• Voxer Support: This service is provided at no additional cost to enhance your progress between sessions. Please keep messages focused and concise for efficiency.

5. Cancellations and Changes

• Client Reschedules: For non-emergency reschedules, please provide at least 24 hours’ notice. If less than 24 hours is provided without an emergency, the session will be charged.
• Coach Reschedules: I will give you at least 24 hours’ notice if I need to reschedule due to non-emergency circumstances.

6. Communication Policy

• Open Feedback: If at any point I say or do something that doesn’t align with your needs or feels off to you, please bring it to my attention immediately. It’s important that we maintain an open, honest, and trusting dialogue to get the most from our work together.
• Digital Communication Limits: Since much of our communication may occur via Voxer or email, understand that these methods lack body language and tone clarity. Please allow extra patience and ask for clarification when needed to avoid misunderstandings.

7. Limitations and Disclaimer

• I am a Peace & Mental Performance Coach and Certified Grief Recovery Specialist, not a licensed mental health professional. My services are not intended to diagnose or treat mental health disorders.
• If at any point it becomes clear that the support of a licensed mental health professional is necessary, I will refer you to an appropriate provider.
• By participating in this program, you agree that it is your responsibility to seek professional mental health support if needed.

8. Confidentiality

• All communication and information shared during our sessions will remain confidential. The only exceptions are where disclosure is required by law (e.g., risk of harm to yourself or others).

9. Legal and Financial Responsibility

• By entering this program, you acknowledge that results are not guaranteed and are dependent on your active participation. You understand that the coaching relationship does not offer therapeutic or medical services.
• Indemnity: You agree to hold me harmless from any claims arising from your participation in the program. You understand that you are responsible for any decisions or actions you take as a result of our coaching relationship.

Agreement

By checking the box and participating in this program, you affirm that you have read, understood, and agreed to these Terms and Conditions. You acknowledge that these terms create a binding agreement between you and Lori Hayes, Peace & Mental Performance Coach and Certified Grief Recovery Specialist.